A non-binding offer shows you how easily and inexpensively you can protect your process control systems from further damage in the event of unforeseen incidents by reacting quickly. The Alarm Control Center is a low investment compared to the possibly high damage sums.
Give us the technical constraints and we are happy to send you a quote.
In a custom-tailored Webinar we will show you and discuss with you possible scenarios of how you can protect your processes or systems from further damage in the event of unforeseen incidents through the quick reaction of the alarm management system.
Our control technology team supports you in all matters relating to your control system.
Regardless of whether you need support for your production or building control system, the control system for the data center, supply/disposal or another application case. Through our employees' years of experience, we can also find a good solution for you.
We have expertise in different control systems, especially from the SIMATIC WinCC family. In addition, we also support our customers with individual control technology solutions.
The connection of system controls, the creation of visualizations and evaluations, the system maintenance and the support of the finished solution as well as training of your employees are part of our wide range of services for your control technology.
You are welcome to form your own impressions, by visiting our reference page.
The basic installation of the Alarm Control Center (ACC) already offers you many options for increasing the availability of the alarm. For applications in which the reliability of the alarm management must be very high, the Alarm Control Center can also be set up redundantly. The automatic switchover means that an alarm system is always available to process the alarm.
The channels of the Alarm Control Center establish the connection to the local telephone system, the push service on the Internet, the SMS terminal and many other systems in order to forward messages to the correct recipients.
In the Alarm Control Center it is possible to create several channels for the same communication infrastructure.
For example, if an SMS terminal in the first building fails due to a power failure, there is still the SMS terminal in the second building, which can be addressed by the Alarm Control Center.
This happens fully automatically and without the user having to intervene. As soon as the SMS terminal in the first building is available again, this will of course be recognized by the Alarm Control Center and used again.
Would you like to be notified that a channel is down? Then you can do that via the option Monitoring realize.
Nowadays, many control systems themselves already have the necessary fail-safety. This is usually made possible by a second, identical process control system. If one system fails or it has to be shut down due to maintenance, the other system takes over fully automatically.
Our agents can also be designed redundantly for just this kind of case. As soon as the control system, which previously acted as the “master”, is no longer functional, the agent becomes active on the redundant partner and reliably sends the messages from there to the responsible staff.
Once a message has been successfully received by the core system, the Alarm Control Center aims to deliver this message to the recipient - come what may. There are various mechanisms that guarantee this.
A queue in front of each module makes it possible to record a large number of messages in a short time, to save them temporarily and, if necessary, to persist them in the database. Even restarting the computer is then no longer a problem, because the alarm can simply be continued.
Another component, the so-called router, is located in front of the channels and decides which message is sent over which channel. The channels inform the router of their status. In this way, it is possible to react quickly to a failure of a channel.
The router also has a queue: If a channel is not available, the messages are saved and sent as soon as the channel is available again. Even if a problem occurs while sending an SMS, for example, the channel sends the message back to the router and it can be redistributed.
If you want to increase the reliability many times over and simultaneously achieve load distribution when receivinga high number of messages, the Alarm Control Center can also be set up redundantly.
The mechanisms described above can be used to address a second Alarm Control Center at a different location and thus increase availability.
If a system cannot be reached by the agents in the control systems, the messages are sent via the redundant Alarm Control Center. If a channel is currently in a state in which it cannot process any messages, the message is also forwarded to the redundant ACC. This can happen fully automatically, for example, if the telephone system is busy or the SMS terminal is not available.
Of course, the configuration changes to a system are automatically updated on the redundant Alarm Control Center.
With this option, the connected control systems and the telecommunication systems can be monitored by cyclical testing. In the event of deviations and malfunctions, the responsible staff will be notified immediately. This ensures reliable operation even with critical processes.
Then request your offer right away.
Are you interested in a demo version ?
Then contact us.