Alarm Control Center V24

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    Alarm Control Center V24 (from November 2023)

    Alarm Control Center V24

    In order to ensure reliable transmission of the alarms from the production control system to your end device, we annually update our Alarm Control Center. Each version includes numerous innovations that further improve the overall usability and functionality of the Alarm Control Center.

    Alarm Control Center V24

    In order to ensure reliable transmission of the alarms from the production control system to your end device, we annually update our Alarm Control Center. Each version includes numerous innovations that further improve the overall usability and functionality of the Alarm Control Center.

    Here you will find the most important innovations of the Alarm Control Center in version V24:

    Getting started: The ACC in the cloud

    The Alarm Control Center will also be available as a cloud solution in the future. In the first step, we will make the existing ACC “cloud-ready”.

    A few weeks after publication of ACC V24, a first version with selected agents and channels will be available to you.

    For more information on this topic, please contact our sales team at sales@alarmcontrolcenter.de.

    Alarm Control Center V24
    Alarm Control Center V24

    Getting started: The ACC in the cloud

    The Alarm Control Center will also be available as a cloud solution in the future. In the first step, we will make the existing ACC “cloud-ready”.

    A few weeks after publication of ACC V24, a first version with selected agents and channels will be available to you.

    For more information on this topic, please contact our sales team at sales@alarmcontrolcenter.de.

    Alarm Control Center V24

    ACC app and ACC web service

    ACCs worldwide currently send more than 5 million messages per month. Most of them via push notification to smartphones. For doing this, the ACC app is being used, which is connected to our ACC web service in the cloud. To ensure that the messages always arrive safely - even with an increasing number of messages per month - we regularly improve our ACC web service behind the scenes.

    ACC V24 brings the following new features for the ACC app:

    • Further improvement of the Option Team Plan
    • Display a custom link in the message details
    • Improving reliability when sending push notifications to iOS devices
    • Categorizing a message in the app:
      Different categories for messages can be freely defined in the ACC. These categories are displayed in the ACC app for new reports and can be selected by the user. The categorization is also visible in the ACC archive and enables messages to be evaluated according to categories
    Alarm Control Center V24

    ACC app and ACC web service

    ACCs worldwide currently send more than 5 million messages per month. Most of them via push notification on the smartphone. The ACC app is used here, which is connected to our ACC web service in the cloud. To ensure that the messages always arrive safely - even with an increasing number of messages per month - we regularly improve our ACC web service behind the scenes.

    For the ACC app ACC V24 has the following new features in its luggage:

    • Further improvement of the Option Team Plan
    • Display a custom link in the message details
    • Improving reliability when sending push notifications to iOS devices
    • Categorizing a message in the app:
      Different categories for messages can be freely defined in the ACC. These categories are displayed in the ACC app for new reports and can be selected by the user. The categorization is also visible in the ACC archive and enables messages to be evaluated according to categories

    ACC redundancy manager

    With the ACC redundancy manager, configuring and operating a redundant ACC becomes even easier. The manager is a central component on the ACC server that monitors and controls redundancy.

    This opens up many possibilities for improving a redundant ACC:
    For example, if an alarm filter is set by a message on a primary ACC, this alarm filter is automatically activated on the redundancy partner. In this way, the correct filtering of messages is ensured even in redundancy operation. In addition, the ACC redundancy manager ensures that the “message gone” information is delivered correctly even when load balancing is used.

    Alarm Control Center V24
    Alarm Control Center V24

    ACC redundancy manager

    With the ACC redundancy manager, configuring and operating a redundant ACC becomes even easier. The manager is a central component on the ACC server that monitors and controls redundancy.

    This opens up many possibilities for improving a redundant ACC:
    For example, if an alarm filter is set by a message on a primary ACC, this alarm filter is automatically activated on the redundancy partner. In this way, the correct filtering of messages is ensured even in redundancy operation. In addition, the ACC redundancy manager ensures that the “message gone” information is delivered correctly even when load balancing is used.

    Alarm Control Center V24

    High reliability

    Alert about the Channel for smartphone is now even more reliable: push notifications can be sent not only via the Azure Notification Hub be sent by Microsoft. In the event of an error, a switchover is also possible Firebase Cloud Messaging (FCM) from Google possible.

    Alarm Control Center V24

    High reliability

    Alert about the Channel for smartphone is now even more reliable: push notifications can be sent not only via the Azure Notification Hub be sent by Microsoft. In the event of an error, a switchover is also possible Firebase Cloud Messaging (FCM) from Google possible.

    Agent for SIMATIC PCS neo

    The new Agent for SIMATIC PCS neo is the connection to the web-based process control system SIMATIC PCS neo of Siemens AG. The PCS neo agent accesses the OPC UA server via Alarms and Conditions (OPC UA specification for access models) and enables subscription to alarms that are triggered by the OPC UA server and forwarded to the ACC by the agent.

    Which alarms from PCS neo should be alerted via the agent can be easily configured via the ACC user interface. It is possible to import the alarms from an Excel file or to select them based on their severity. The message text can be freely combined from the individual fields of an alarm as well as from fixed text blocks.

    The Alarm IT Factory is official product partner from Siemens AG for SIMATIC PCS neo.

    Alarm Control Center V24
    Alarm Control Center V24

    Agent for SIMATIC PCS neo

    The new Agent for SIMATIC PCS neo is the connection to the web-based process control system SIMATIC PCS neo of Siemens AG. The PCS neo agent accesses the OPC UA server via Alarms and Conditions (OPC UA specification for access models) and enables subscription to alarms that are triggered by the OPC UA server and forwarded to the ACC by the agent.

    Which alarms from PCS neo should be alerted via the agent can be easily configured via the ACC user interface. It is possible to import the alarms from an Excel file or to select them based on their severity. The message text can be freely combined from the individual fields of an alarm as well as from fixed text blocks.

    The Alarm IT Factory is official product partner from Siemens AG for SIMATIC PCS neo.

    And here are other innovations that the Alarm Control Center V24 offers you:

    Further development of the email channel/agent: Processing emails with multiple attachments

    Release of Microsoft SQL Server 2022

    Integration of a new text-to-speech engine

    New agent for UDP to replace the Siclimat X agent

    Backup and Restore is expanded to include backup of the entire ACC configuration

    Are you interested in our new ACC version 24?

    Then request an offer directly. We would be happy to advise you on your options.

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