ACC service

    Our service for the Alarm Control Center

    You will receive individualsupport from us for everything to do with the Alarm Control Center - from a qualified, competent support team directly from Stuttgart. In advance, we would like to ensure through competent expert consultation that the Alarm Control Center is connected to the control systems in your infrastructure in accordance with the desired security requirements.

    During commissioning, we will then support you in correctly embedding the ACC in your processes. Benefit from our competent remote support at fair conditions. If necessary, we are available for you 24/7 with our on-call team. On request, our service can be rounded off with an optional maintenance contract.

    ACC service
    ACC service

    Our service for the Alarm Control Center

    You will receive individualsupport from us for everything to do with the Alarm Control Center - from a qualified, competent support team directly from Stuttgart. In advance, we would like to ensure through competent expert consultation that the Alarm Control Center is connected to the control systems in your infrastructure in accordance with the desired security requirements.

    During commissioning, we will then support you in correctly embedding the ACC in your processes. Benefit from our competent remote support at fair conditions. If necessary, we are available for you 24/7 with our on-call team. On request, our service can be rounded off with an optional maintenance contract.

    ACC service

    Commissioning

    If you need support when first getting started, we will be happy to take over the setup of the Alarm Control Center. We carry out the basic installation and establish the connection to the telecommunication systems (end devices?) and control systems provided by you. This is followed by a function test.

    On the basis of a brief instruction, we will guide you through the configuration options of the ACC so that you are able to manage your system independently.
    You can choose whether we will visit you personally on site or whether you want to be supported via remote connection.

    ACC service

    Commissioning

    If you need support when first getting started, we will be happy to take over the setup of the Alarm Control Center. We carry out the basic installation and establish the connection to the telecommunication systems (end devices?) and control systems provided by you. This is followed by a function test.

    On the basis of a brief instruction, we will guide you through the configuration options of the ACC so that you are able to manage your system independently.
    You can choose whether we will visit you personally on site or whether you want to be supported via remote connection.

    Support

    Our support begins in advance with qualified expert consultation, continues with checking the configuration of the systems and concludes with a setup as requested. We support you during operation and are available to answer your questions. For this purpose we have established up a competent team.

    For the highest demands, we also provide on-call service with guaranteed response and arrival times. For this purpose, we will work out a support and upgrade contract that is specially tailored to you. If you are interested and have further questions in this regard, please contact our sales team.

    ACC service
    ACC service

    Support

    Our support begins in advance with qualified expert consultation, continues with checking the configuration of the systems and concludes with a setup as requested. We support you during operation and are available to answer your questions. For this purpose we have established up a competent team.

    For the highest demands, we also provide on-call service with guaranteed response and arrival times. For this purpose, we will work out a support and upgrade contract that is specially tailored to you. If you are interested and have further questions in this regard, please contact our sales team.

    ACC service

    Maintenance

    To ensure that your Alarm Control Center works reliably, we offer ACC maintenance. We put your systems through their paces, if desired on a monthly basis as part of our support and upgrade contracts. With ACC maintenance, you no longer have to worry about whether something is wrong with the alarm now or in the future.

    Additionally we offer the following services:

    • Applying patches
    • Administration of the Alarm Control Center
    • Adjusting the configuration
    ACC service

    Maintenance

    To ensure that your Alarm Control Center works reliably, we offer ACC maintenance. We put your systems through their paces, if desired on a monthly basis as part of our support and upgrade contracts. With ACC maintenance, you no longer have to worry about whether something is wrong with the alarm now or in the future.

    Additionally we offer the following services:

    • Applying patches
    • Administration of the Alarm Control Center
    • Adjusting the configuration

    Do you have any questions about our support services? 

    Write us an email, give us a call or use our contact form.

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