The new year 2020 had started innovatively and optimistically. The sales team was expanded by two employees and we wanted to present the new features of the Alarm Control Center to you at the Hanover Fair. For a few weeks now, a tiny virus has presented us all with the greatest challenges.

At the Alarm IT Factory we continue to work fully for you. We have adapted the processes in the company to the current situation. As usual, support for the Alarm Control Center (ACC) and the control technology was and is available quickly and at any time. We offer on-site appointments for workshops, demonstrations and commissioning in accordance with the many requests from customers remotely.

1. Release of ACC V5.3 on May 25, 2020

With ACC V5.3 you get the current status of professional and safe alarming. Customers who have an upgrade contract will receive this update free of charge. Some of the advantages of this update are briefly presented below:

  • Option Team Plan
    • The option Team Plan gives you a clear overview of the assignment of employees to service teams. The participants in the service teams can be activated and deactivated with one click in a table. This can be used, for example, to quickly and easily adapt the changing assignment of maintenance personnel to different plant areas. With the iPhone app, the maintenance technician can do this himself on the smartphone. The minimum number of available maintenance staff in the service team is monitored.
  • Channel for WORKERBASE
    • Messages from control systems can now be displayed on WORKERBASE smartwatches in addition to the output on e.g. iPhones and DECT phones. The WORKERBASE smartwatch can thus be integrated into our professional plant-wide alerting with shifts and escalations.
  • Agent WinCC OA
    • With this version you can assign alarms from WinCC OA to different alarm groups and clients in the ACC.
  • ACC user interface
    • In addition to further optimizing performance and operation, it is now possible to query whether configured participants are currently still actively involved in the alerting process. Participants that are no longer active can thus be easily found and deleted if necessary.

2. Outlook on the next ACC version

The new ACC version will be available on November 1st, 2020. The focus of this version is on further features of the apps for iPhones and the app for smartphones with Android. Additional functions, such as resetting an alarm filter, will be available for both apps. The app for Android is being completely redesigned and will in future receive messages via the Google push service. For the interfaces to the control systems, we are adding an agent for SIMATIC WinCC Unified to our portfolio and expanding the agent's functions for OPC UA.

3. Discontinuation of older ACC versions

The following ACC versions are hereby discontinued. As of the date stated below, no extensions are available for these versions and technical support will be discontinued:

  • ACC V4.13 as of 09/30/2020
  • ACC V4.14 as of December 31, 2020

4. New support and upgrade model for the ACC

With the new model, support and upgrades are now available to all customers in a cost-effective and predictable manner. With the ADVANCED, PROFESSIONAL and ENTERPRISE models, the support models most requested by customers are mapped. With the ADVANCED package, you receive support during normal working hours. In the other packages, we offer you on-call duty up to 24/7 with guaranteed response times and other advantages.

In addition, the support can be extended to include an annual upgrade of the ACC software at favorable conditions. We would be happy to make you an offer to keep your ACC up to date at all times. For support and upgrade contracts concluded by September 30th, 2020, there are no one-time upgrade fees for versions ACC V4.13 and newer.

5. ACC webinars

Take the opportunity and get a comprehensive impression of the diverse areas of application and features of the Alarm Control Center through a webinar. The sales team is available on +49 711 62 007 69 - 0 or by email at available for your questions and to arrange an appointment.

With best regards from Stuttgart,
Your team from the Alarm IT Factory