Every individual (m/f/d) counts – with their know-how, individual talents and personal skills.

It's easy to work well in a collegial and respectful atmosphere. We are looking for you as

IT Support Specialist / IT Customer Support (m/f/d)

The position is initially limited to 12 months with the option of extension or permanent employment. into a permanent employment relationship. 

We offer you varied and challenging tasks, spacious premises, good transport connections and the infrastructure in the heart of Stuttgart, for example to go out for lunch with colleagues.

Are you a team player and enjoy planning and implementing your own projects and solution concepts? Then enrich our support team as an IT support employee / IT customer support (m/f/d) full-time or part-time at the earliest possible date.

What we offer you

• Team-oriented working environment with short clarification and decision-making paths
• The opportunity to contribute your own ideas both in the implementation of projects and in everyday team life
• Diverse and individual training opportunities
• A workplace in spacious office space in the heart of Stuttgart and at the same time opportunities to work from a mobile office
• Flexible and family-friendly working hours
• Attractive remuneration
• 35 hours/week
• 30 days of vacation per year (full-time)
• An additional day of vacation after every 5 years of service
• Up to 28 calendar days of workation per year in other European countries
• public transport ticket for one zone or Germany ticket
• Wellpass membership
• parking spaces
• dogs allowed
• For coffee lovers, there is a portafilter coffee machine in the office

Your tasks

• You are the contact person for customers with technical questions about the Alarm Control Center alarm management system
• With your specialist knowledge, you advise our customers on the phone, via e-mail, via remote access and also support them on site
• You carry out software and system tests
• You support sales with technical questions

Your profile

• Professional experience in technical IT support and customer service
• Good German and English skills, both written and spoken
• High level of commitment and enjoyment of technical challenges
• Good communication skills
• Preferably completed vocational training, e. g. in the fields of IT system electronics, system management, system integration, etc. or studies in the field of information technology, e. g. IT management, software development or comparable qualification such as IT specialist (m/f/d)
• Good knowledge of Windows operating systems (client/server)
• Basic understanding of network technologies (TCP/IP, DNS, DHCP, VPN)
• Experience with Microsoft SQL Server (e.g., installation, simple database queries, error analysis)
• Experience in the field of telecommunications is an advantage
• Willingness to travel - within the DACH region, around 6 assignments a year

We value diversity at the Alarm IT Factory. We therefore expressly welcome all applications, regardless of origin, gender, nationality, religion and ideology, physical abilities, age and sexual orientation.

Have we sparked your interest?

Then send us your meaningful application with salary expectations and earliest possible starting date, preferably using the form below or by email Email.Your contact person is Verena Geßler.

If you have any questions, please feel free to contact Verena Geßler by phone at 0711 62 007 69-20.

Visit us