The Alarm Control Center core system

    The ACC core system is the heart of alarm management. The alarm management system itself consists of various components. These different parts are introduced to you here.

    Core system

    Fast configuration and easy handling thanks to web capability 

    The integrated web interface allows you to easily configure and operate the Alarm Control Center. All messages are saved in an archive and can also be accessed network-wide via the Internet / Intranet. The necessary security is guaranteed by specifying a user name and password.

    Core system

    Fast configuration and easy handling thanks to web capability 

    The integrated web interface allows you to easily configure and operate the Alarm Control Center. All messages are saved in an archive and can also be accessed network-wide via the Internet / Intranet. The necessary security is guaranteed by specifying a user name and password.

    No alarm management system without reliable alarms

    Sending messages is relatively easy. But what if the participant cannot be reached or is already doing other tasks? The Alarm Control Center also offers a solution for this: In such cases, the alarm module automatically intervenes. The message is then sent to one or more other participants. By jumping to the beginning of the alarm, you can run through the alarm chain as often as you like, so that the alarm will always be successful. The alarm is successfully completed when a participant has accepted the message and takes care of the malfunction.

    Core system
    Core system

    No alarm management system without reliable alarms

    Sending messages is relatively easy. But what if the participant cannot be reached or is already doing other tasks? The Alarm Control Center also offers a solution for this: In such cases, the alarm module automatically intervenes. The message is then sent to one or more other participants. By jumping to the beginning of the alarm, you can run through the alarm chain as often as you like, so that the alarm will always be successful. The alarm is successfully completed when a participant has accepted the message and takes care of the malfunction.

    Core system

    The participants

    The participants represent the recipients of the messages in the Alarm Control Center. A participant can have several call destinations through which he can receive his messages: a push message on his smartphone, an e-mail to his e-mail address or a voice call to his landline phone.

    Using the participant status, participants can easily choose whether they want to receive messages or whether they are in a meeting or off the premises, for example.

    Core system

    The participants

    The participants represent the recipients of the messages in the Alarm Control Center. A participant can have several call destinations through which he can receive his messages: a push message on his smartphone, an e-mail to his e-mail address or a voice call to his landline phone.

    Using the participant status, participants can easily choose whether they want to receive messages or whether they are in a meeting or off the premises, for example.

    The service teams

    A service team organizes the alerting of the individual participants. It observes the shift schedules and ensures that the message is successfully delivered. A service team consists of one or more escalations. Each escalation applies to a shift plan and contains a list of those participants who should be called simultaneously or one after the other in the event of an alarm.

    Core system
    Core system

    The service teams

    A service team organizes the alerting of the individual participants. It observes the shift schedules and ensures that the message is successfully delivered. A service team consists of one or more escalations. Each escalation applies to a shift plan and contains a list of those participants who should be called simultaneously or one after the other in the event of an alarm.

    Core system

    The shift schedules

    A shift plan consists of one or more work shifts and defines the time, days and weeks for which an escalation is valid. The shifts are defined independently of the escalations and can be used by all service teams. If working hours or shift models change, the working time model is adjusted once globally for everyone.

    Core system

    The shift schedules

    A shift plan consists of one or more work shifts and defines the time, days and weeks for which an escalation is valid. The shifts are defined independently of the escalations and can be used by all service teams. If working hours or shift models change, the working time model is adjusted once globally for everyone.

    The alarm groups

    An alarm group can combine one or more service teams and in this function serves as the recipient of a message from a control system. The name of the alarm group is specified in the control system, which can then alert one or more service teams.

    Core system
    Core system

    The alarm groups

    An alarm group can combine one or more service teams and in this function serves as the recipient of a message from a control system. The name of the alarm group is specified in the control system, which can then alert one or more service teams.

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