A non-binding offer shows you how easily and inexpensively you can protect your process control systems from further damage in the event of unforeseen incidents by reacting quickly. The Alarm Control Center is a low investment compared to the possibly high damage sums.
Give us the technical constraints and we are happy to send you a quote.
In a custom-tailored Webinar we will show you and discuss with you possible scenarios of how you can protect your processes or systems from further damage in the event of unforeseen incidents through the quick reaction of the alarm management system.
Our control technology team supports you in all matters relating to your control system.
Regardless of whether you need support for your production or building control system, the control system for the data center, supply/disposal or another application case. Through our employees' years of experience, we can also find a good solution for you.
We have expertise in different control systems, especially from the SIMATIC WinCC family. In addition, we also support our customers with individual control technology solutions.
The connection of system controls, the creation of visualizations and evaluations, the system maintenance and the support of the finished solution as well as training of your employees are part of our wide range of services for your control technology.
You are welcome to form your own impressions, by visiting our reference page.
The ACC core system is the heart of alarm management. The alarm management system itself consists of various components. These different parts are introduced to you here.
The integrated web interface allows you to easily configure and operate the Alarm Control Center. All messages are saved in an archive and can also be accessed network-wide via the Internet / Intranet. The necessary security is guaranteed by specifying a user name and password.
Sending messages is relatively easy. But what if the participant cannot be reached or is already doing other tasks? The Alarm Control Center also offers a solution for this: In such cases, the alarm module automatically intervenes. The message is then sent to one or more other participants. By jumping to the beginning of the alarm, you can run through the alarm chain as often as you like, so that the alarm will always be successful. The alarm is successfully completed when a participant has accepted the message and takes care of the malfunction.
The participants represent the recipients of the messages in the Alarm Control Center. A participant can have several call destinations through which he can receive his messages: a push message on his smartphone, an e-mail to his e-mail address or a voice call to his landline phone.
Using the participant status, participants can easily choose whether they want to receive messages or whether they are in a meeting or off the premises, for example.
A service team organizes the alerting of the individual participants. It observes the shift schedules and ensures that the message is successfully delivered. A service team consists of one or more escalations. Each escalation applies to a shift plan and contains a list of those participants who should be called simultaneously or one after the other in the event of an alarm.
A shift plan consists of one or more work shifts and defines the time, days and weeks for which an escalation is valid. The shifts are defined independently of the escalations and can be used by all service teams. If working hours or shift models change, the working time model is adjusted once globally for everyone.
An alarm group can combine one or more service teams and in this function serves as the recipient of a message from a control system. The name of the alarm group is specified in the control system, which can then alert one or more service teams.
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