Agents form the interface between the control system and the Alarm Control Center (ACC). The task of the agent is clear: record messages from the respective control system and forward them to the alarm control center. If a fault resolves itself, this is also reported to the core system and the alarm is ended.

The agent returns the result of the alarm as well as the feedback and acknowledgments from the participants to the control system. The information is then evaluated there accordingly. If the connected system provides a possibility for direct communication, a variable can also be set or a message can be acknowledged, for example.

All agents also include message load monitoring. With the Monitoring option, the message load limit is monitored and a warning is triggered if it is exceeded.